Yes, we offer 100% Money Back Guarantee but only for issues with regard to authenticity. Only counterfeit claims by a credible store manager or supervisor of the boutique carrying the same brand of merchandise will be honored for a full refund. You will have 14 days to return the product and it must be returned in the same condition that it was bought. Otherwise, all sales are final.
All confirmed payments and COD orders for the day will be dispatched the next business day. Transit time for Metro Manila addresses is 1 to 2 business days after your order has been dispatched, while transit time for Provincial addresses is 2 to 3 business days after your order has been dispatched.
Please note that Saturdays, Sundays and holidays are NOT considered business days. Also, transit times given are based on committed transit times of the courier and delays sometimes do occur on their part. If it is imperative that you receive your order on or before a certain date, please consider increasing your lead time by placing your order in advance.
For Provincial address, you should first track your item at the Zoom Courier or Simm's Courier website. From there, you will receive an LBC tracking number which you can then track at the LBC Express website. If your item was shipped via direct LBC Express, you may track it directly at the LBC Express website.
Please allow 2 business days after your order has been dispatched before it becomes trackable online.
We accept PayPal, GCash, and BPI or BDO bank deposit.
We also accept Cash On Delivery and Cash On Meetup.
For Cash On Delivery, please note that all COD orders are subject to verification. Kindly make sure that you can be reached at the phone number you provided in your Customer Profile.
For Cash On Meetup, you may choose from any of our following meetup schedules:
Waltermart Makati, RCBC Plaza, Glorietta or SM Makati (12:30PM to 1:00PM Monday to Friday except holidays)
SM Bicutan (4:30PM to 9PM Monday to Sunday).
Please note that all meetups are subject to confirmation. No sudden meetups. To schedule a meetup, please text us your preferred location, date and time for meetup at 0917 866-8388 or 0922 866-8388. Rest assured, we will get back to you regarding confirmation or alternative schedule as soon as possible.
For payments made via PayPal, we would automatically know if you have sent payment or not. Please note that for PayPal payments, we will only ship your order to your address on file with PayPal. Please update your shipping address on PayPal before making payment.
For GCash, BPI or BDO bank deposit, you will have to inform us that you have sent payment by sending us a text message at 0917 866-8388 or 0922 866-8388. Please note that in case there is a problem with the payment you sent, we will require proof of payment. Please keep a copy of the GCash Payment Reference number, deposit slip or screenshot of the details of the payment that you made for your reference.
Sorry, we do NOT offer returns simply because you do not like the product you purchased. As with any other product which you buy online, it is your responsibility as a customer to do a "due diligence" on whether or not the product will suit you prior to purchasing.
If you have an authenticity issue with a product you purchased, please send us a text message stating your issue at 0917 866-8388 or 0922 866-8388. Rest assured, we will get back to you as soon as possible. Please be ready to supply us with the following information:
Name of the store that claims the product you purchased from us is not authentic.
If you received a wrong product, please do not open the plastic seal (for products with plastic seal). You must inform us within 3 business days of receiving your order by sending us a text message at 0917 866-8388 or 0922 866-8388. Rest assured, we will get back to you as soon as possible in order to rectify your problem.
If you received a defective product, please send us a text message stating the defect at 0917 866-8388 or 0922 866-8388 within 3 business days of receiving your order. Rest assured, we will get back to you as soon as possible in order to rectify your problem.
Porto Di Moda Designer's Haven is one of the pioneer online stores in the Philippines. We have been selling designer bags, fragrances, eyewear, shoes, watches and accessories since July 2005 and have served literally thousands of customers since then. Still not convinced? Click here to view our reputation on eBay Philippines where we have amassed over 8,000 positive feedbacks since we started selling there in 2008.
Since 2008, we have been actively selling items on eBay Philippines under eBay Seller ID AVR805. We are an eBay Power Seller and a Top-Rated Seller on eBay Philippines with over 8,000 positive feedbacks received translating to a feedback score of 5,000+ with 100% positive feedback.
We also offered discount deals via the Groupon Philippines platform until they ceased operations in September 2015. At Groupon, we were able to serve hundreds of their customers and offered them savings of up to 70% on 100% AUTHENTIC Perfumes and Vitamins & Supplements.